Effective date: [October 13, 2026]
TNFR + is field service software made by The New Flat Rate, Inc., Dalton, Georgia (“TNFR,” “we,” “us”). This policy explains what we collect through the TNFR + mobile app, the website at plus.thenewflatrate.com, and the customer pages we send by text and email.
It covers three groups of people:
When a contractor is in charge of your information. If you are a homeowner, most of your information (jobs, estimates, invoices, photos, notes) is collected by your contractor, who uses TNFR + to run their business. For that information, we act as the contractor’s service provider: we process it only to provide TNFR + to them, under our contract with them. The contractor’s own privacy practices also apply, and you can contact them directly.
When we are in charge of your information. We are responsible for contractor and staff account information, for homeowner sign-in details and contact preferences, and for information we use for our own purposes such as security, billing, analytics, and marketing.
We collect information you give us, information the app creates as you use it, and information from the payment and service partners that make the app work.
| Category | Examples | From whom |
|---|---|---|
| Contact details | Name, business name, email, mobile number, service and billing address | Contractors, staff, homeowners; contractors entering customer details |
| Account and sign-in | User ID, workspace ID, role, password or one-time code records, multi-factor settings | Contractors, staff, homeowners |
| Business and job records | Jobs, schedules, estimates, price options, checklists, job notes, equipment details, e-signatures | Contractors and staff |
| Photos | Before/after job photos, equipment nameplate photos | Contractors and staff |
| Messages | Texts and emails sent through TNFR + between a contractor and a homeowner | Contractors, staff, homeowners |
| Payment information | Card and bank account details used to pay invoices online or by bank transfer (ACH), including a card a contractor keys in for a customer. Card and bank account numbers go directly to Stripe and are stored by Stripe, not by us. We receive a token, card brand, last four digits, and payment status. In-person card readers and tap to pay are not offered at this time | Homeowners paying invoices; contractors entering a customer’s card |
| Contractor identity verification (collected by Stripe) | Legal name, date of birth, tax ID (SSN or EIN), and payout bank account, entered directly on a Stripe-hosted page to set up the contractor’s payment account. We do not receive or store your full tax ID or bank account number | Contractors |
| Transaction and financial records | Payment amounts, sales tax, tips, platform fees, payouts (including same-day payouts), refunds, and disputes | Created by the app and by Stripe |
| Usage information | Screens used, features used, time active, sign-in dates | Created by the app |
| Technician time and status | Day start/stop times, job status changes (en route, arrived, complete) | Staff |
| Location | Precise device location (exact GPS coordinates) when a technician turns on location sharing with dispatch | Staff |
| App installation and notification identifiers | A random installation ID the app creates on first use, and a push notification token from Google Firebase Cloud Messaging, both linked to your account so notifications reach the right phone. We do not read hardware identifiers, serial numbers, or advertising IDs | All app users |
| Support requests | Issue reports and questions you send us | All users |
Financing. Homeowners can apply for financing from Optimus through a link in TNFR +, which opens Optimus’s own page. The application, including any income, identity, or credit information, is completed with and decided by Optimus under Optimus’s own privacy policy. TNFR + does not receive or store the application, your credit report or score, the credit decision, or the financed amount. It records only that an invoice was financed.
How payments work. TNFR + uses Stripe Connect. TNFR holds the platform account with Stripe and creates a connected payment account for each contractor; contractors do not need their own Stripe account. When a homeowner pays, the contractor is the seller, the payment goes to the contractor’s account, and TNFR’s platform fee is deducted. Contractors can view payments and payouts in a Stripe dashboard, which Stripe operates under its own terms and privacy policy.
What we do not collect. We do not use advertising identifiers, show ads, or use third-party advertising or tracking tools in the app, on invoice pages, or on the customer portal.
We use information to run TNFR +, keep it secure, improve it, and tell contractors about TNFR + and other TNFR products by email and text. You can opt out at any time (see section 6).
Text messages. Contractors’ customers receive transactional texts (appointment, estimate, invoice, and payment messages) that the contractor sends through TNFR +. Message and data rates may apply. Reply STOP to opt out of texts, HELP for help.
We do not make automated decisions that have legal or similarly significant effects on you. We do not score or pre-qualify homeowners for financing; that decision is made only by Optimus.
We do not sell your personal information, and we do not share it for targeted advertising. We have not done so in the past 12 months.
We share information only in these cases:
| Who | Why | What |
|---|---|---|
| Your contractor (if you are a homeowner) | To provide their services to you | Your records with that contractor. Each contractor sees only its own customers’ records |
| Homeowners (if you are a contractor) | When you send them estimates, invoices, receipts, or portal links | What you choose to send |
| Stripe | Payment processing, opening and verifying each contractor’s payment account, payouts, refunds, disputes, and fraud prevention | Contractor business and contact details to open the payment account; payment, identity, and transaction details |
| Optimus | Homeowner financing, only when a homeowner chooses to apply | What the homeowner enters in the Optimus application |
| Service providers that run the app | Hosting and file storage, sign-in, text messaging, email delivery, maps and address lookup, push notifications | Only what each needs to do its job, under contract |
| Accounting software you connect (e.g. QuickBooks) | To sync invoices, payments, and customers, at the contractor’s direction | Business and financial records |
| Authorities and others when required | To comply with law, respond to legal process, or protect rights and safety | As required |
| A buyer or successor | If TNFR is involved in a merger, acquisition, or sale of assets | As part of the transaction, under this policy |
Our service providers currently include Stripe (payments), Auth0 (sign-in), Twilio (texts), SendGrid (email), Google Maps (address lookup), Google Firebase (push notifications), and Cloudflare (file storage). Stripe also uses payment and identity information under its own privacy policy, including to verify identity, prevent fraud, and meet its legal obligations as a payment provider.
If we ever want to share information with other partners, such as equipment manufacturers or distributors, we will update this policy first and ask for any consent the law requires.
We keep information while your account is open and as long as needed to provide the service. Financial records are kept for 7 years.
| Information | How long |
|---|---|
| Account, job, and customer records | While the account is open; removed within 30 days of a verified deletion request |
| Invoices, payments, fees, payouts, and tax records | 7 years, or until 30 days after the contractor closes its account (see “Closing an account” below). TNFR keeps its own billing and Stripe platform records for 7 years |
| Photos, notes, and messages | While the account is open; removed on deletion |
| Technician precise location | 30 days |
| Usage and analytics data | 24 months, then deleted or deidentified |
| Support requests | 24 months after the request is closed |
| Terms acceptance record (user, business, Terms version, date and time, IP address) | Life of the account plus 7 years |
| Privacy request records | 24 months |
| Security and audit logs | 24 months |
Closing an account. When a contractor closes its account, or we close it for non-payment, the account becomes read-only for 30 days. During that time the contractor can export its records or reopen the account. After 30 days we permanently delete the account and its customer records. Contractors are responsible for keeping any records they need for tax or legal purposes after that date. We keep only our own billing records, Stripe platform records, the Terms acceptance record, and security and privacy-request logs, for the periods above. Deidentified, aggregated data is not affected.
You can delete your account inside the app at [Settings → Account → Delete account], or by contacting us (section 8).
What deletion does. We remove your name, address, phone, email, photos, notes, and messages. Paid invoices and payment records stay for 7 years because the law requires them, but your name and contact details are removed from them. We will tell you what we kept and why.
Homeowners: you can ask us or your contractor to delete your information. If you have a homeowner account with more than one contractor, deleting it removes your sign-in and contact details, and we ask each contractor’s workspace to remove your records, subject to the same 7-year financial-records exception.
Your choices
Your privacy rights
Depending on where you live, including California, you may have the right to:
How to make a request: use plus.thenewflatrate.com/privacy or email privacy@plus.thenewflatrate.com. We confirm receipt within 10 business days and respond within 45 days. We will verify your identity before acting, usually by confirming your sign-in or contact details. You may use an authorized agent; we will ask for proof of their authority.
If you are a homeowner and your request is about records your contractor holds, we will pass it to the contractor and help them respond.
California categories. In the past 12 months we collected the categories listed in section 2: identifiers, customer records, commercial information, internet and app activity, geolocation, professional information, and sensitive information (tax ID, financial account, and precise geolocation). We disclosed them for business purposes only to the recipients in section 4, and sold or shared none.
Technicians and contractor staff in California have these rights too, including for work records such as time, job status, and location.
Security. Data is encrypted in transit and at rest and stored in US data centers. Owner and admin accounts require multi-factor sign-in, and each person has their own login; shared logins are not allowed. Each contractor’s records are kept separate from every other contractor’s. Card and bank account numbers stay with Stripe. No system is perfectly secure; if a breach affects you, we will notify you as the law requires.
Children. TNFR + is for businesses and their customers. It is not meant for anyone under 18, and we do not knowingly collect information from children.
Where we operate. TNFR + is offered in the United States and information is stored in the United States.
Do Not Track. We do not track you across other websites or apps, so TNFR + works the same whether or not your browser sends a “Do Not Track” signal.
Changes. We review this policy at least once a year. If we change it, we will post the new version here with a new effective date. For material changes, we will notify you in the app or by email before they take effect.
The New Flat Rate, Inc.
404 McGhee Dr, Dalton, GA 30721
Email: privacy@plus.thenewflatrate.com
Support: plus.thenewflatrate.com